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Digital Transformation in the Post-COVID Era

July 28, 2021

Trends & Views

Digital transformation reached new, unprecedented heights in the pandemic era (and in a variety of industries). Analyzing how these changes have affected businesses, will help stakeholders understand how digital transformation will be implemented and which of these changes are here to stay.

Investment in technology and implementation time

Businesses now understand that perfection is not required to incorporate the necessary technology into their business processes. In fact, businesses in various industries have adopted significant changes, much faster than expected. In relation to remote work specifically, it was observed that businesses implemented digital transformation solutions 40 times faster than what would be expected prior to the pandemic. They realized that technology did not have to work perfectly to adopt it. But when they did, it worked as it should.

Automation and customer experience

As customers are increasingly turning to contactless services, brands have promoted automation in order to be able to provide an upgraded customer experience. Automation offers significant business opportunities, from managing inventory to maintaining customer lists. An increasing number of businesses have been “forced” by the pandemic to rethink their vision and understand the power of this technology, as well as its future benefits.

Digital transformation post-pandemic

As the pandemic subsides, many are wondering whether the changes that took place during this time were just a temporary solution or are here to stay. The pandemic forced businesses to eliminate barriers that stood in the way of digital adoption, such as network security, in order to enable employees to work remotely. Furthermore, they have made significant investments to protect their digital security, and have acquired the technology needed for remote work.

Most likely, these changes will last, with features such as flexible design that will allow people to work from home when needed. In addition to saving money, digital transformation will also offer significant competitive advantages, launching important business opportunities. In acknowledging these benefits, businesses will be able to utilize technology and take advantage of everything it has to offer them.

Even with distance learning in schools and colleges, teachers have become extremely adept at creating virtual lessons. This is an opportunity that opens up horizons in many related industries, bringing businesses to the forefront and preparing the future.

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