You have questions, we’ve got answers

SoftOne is committed in answering your questions and resolving your issues fast and effectively. Through a wide range of support services that completely adjust to your specific business needs, we provide our customers with the best possible support.

SoftOne support professionals have extensive business experience and are committed in understanding your needs and providing you with expert guidance and support, whenever is needed. Regardless of your company size or industry of involvement, our support teams focus on making sure everything is working the way you need.

SoftOne support services include

Phone support

SoftOne customers can easily contact SoftOne support by phone for issues that arise in the course of daily operations and need to be tackled urgently. Our support professionals will provide you with any help you need.

Email support

SoftOne support team is available online, ready to help you by email. Simply enter your details, describe the problem you’re having and click "Send". Our support team will provide you with the answers you are looking for.

E-ticket support

SoftOne customers can use an e-ticket system via a special web platform, to submit their requests. Each request is automatically handled and monitored by our support teams, while customers can monitor online the progress of their request.

On-site support

This support service is conducted on the customer premises. It includes new standard analysis, training on customers' work groups and customization related issues that are implemented upon special agreements.

Remote support

Remote support service allows SoftOne representatives to provide fast and accurate assistance to complex customer issues by remotely accessing customer screens. This method of support is also used for matters not related to support, such as customization and training.

SoftOne customers also enjoy 24x7 access to information, resources and services, including our comprehensive online knowledge base, product documentation and resources downloads, online forums and communities and other helpful information.

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